Eurotherm
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Customer FIRST Support Program

Customer First
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Invensys Eurotherm products are an important part of your business; we understand that you want to sustain the value that they provide and that an effective maintenance and support program is essential. The Invensys Customer FIRST Support Program is designed to protect and extend the value of your Invensys Eurotherm solutions. Through any phase of your system lifecycle, Invensys Eurotherm Customer FIRST membership gives you the support, services and resources you need to be successful.

Customer FIRST members enjoy the many benefits of a closer collaborative relationship with Invensys. Responsive services, deep expertise, proactive planning, product upgrades and value-added services make Customer FIRST membership an essential part of your business success.  The program offers customers the flexibility to choose standardized service offerings from four support tiers, Elite, Premium, Standard or Primary.

In addition to technical support and maintenance, the program also provides access to a wide range of additional, optional services such as parts management, version upgrades, onsite resources and value-added consulting. Customers can further extend the value of the program with Flexible Credits for specialized services, hardware materials and training. 

 

Customer FIRST from Invensys

Key benefits

  • Helps you extract maximum value from your Eurotherm products and solutions.
  • Helps reduce cost of ownership by minimizing downtime and improving operator productivity.
  • Provides fast access to product experts to help diagnose and remedy technical issues.
  • Provides access to product enhancements and new technologies to keep your hardware and software applications current and “state-of-the-art”.
 

Key CAPABILITIES

  • Team of experienced, skilled resources to address any customer need with fast, in-depth technical knowledge.
  • Consistent and reliable support services in multiple industries, technologies, and geographies.
  • Lifecycle support to provide a roadmap for effective planning, budgeting, & control.
  • Flexibility to select best fit by tier, optional services, and value-add extensions.
   

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Customer First Documentation

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